We actively collaborate with our customers to turn their digital vision into results and we serve the leading organisations in Europe and Middle East, through our regional offices.

Cognity is a key driver of the Digital Transformation of these organisations, by:

• improving the responsiveness of IT,

• facilitating the collaboration between Business and IT teams, thus

• enabling organisational agility,

• providing a major competitive edge in fast-paced environments, where both opportunities and threats evolve faster than ever,

• successfully blending digital and physical channels,

• offering unique customer experiences, seamlessly

Our ability to enable transformation is valued by our Customers as our key differentiator.

We understand the needs of enterprise Customers during the lifecycle of each project and across the breadth and depth of the relationship. It has been our strong belief that enterprise-grade products only reach their full potential when they are being implemented by the right team, as part of a comprehensive solution.

Customer Results

By blending the focus areas and offerings presented below, with our strong industry expertise we help our Customers outperform their targets and generate value, in a sustainable manner. Based on our industry insight, local knowledge and delivery expertise, we constantly identify new business opportunities and trends for our Customers and help them:

• Transform to Digital

• Improve Customer Experience

• Enable continuous Customer Engagement

• Attract and Retain more Customers

• Increase revenues and profitability

• Improve their business performance, by running more effective processes and by reducing costs

• Expand in new areas and markets

• Enable Ecosystems

Key Facts about Cognity

Cognity is a Systems Integrator with international presence, working actively with the leading Telecommunications Groups in Europe such as Deutsche Telekom, Orange, Vodafone, Telenor, and has 15+ mobile, fixed & convergent Operators as Customers.

Furthermore, we are working extensively with Banking, Insurance & Financial Services, Energy, Betting/Gaming, Hospitality and Retail organisations in the region, such as the National Bank of Greece, Piraeus Bank, Bank of Cyprus, OPAP, Cosmote Payments/Payzy, National Insurance, Groupama Insurance, Interamerican Insurance in Greece & Cyprus, Generali Insurance, ERGO Insurance, Kotsovolos, Germanos, Public, Aegean Airlines, Elpedison, Zenith, Natural Gas, Volton, Coral, AVIS, and many other leading organisations.

We are also active in the Public Sector, in focused initiatives and projects that elevate the experience of the Citizens with the Public Sector Authorities and they form an integral part of the Digital Transformation of this sector.

Our offerings are comprehensive IT solutions primarily for the top-tier companies of each market in the areas of:

• Digital Transformation & Omni-Channel Enablement

• Data Modernisation > Data-driven

• CRM & Customer Experience (Cx)

• Order Management & Service Management (OM)

• μServices • API • SOA • ESB • BPM

• Marketing Technology: Customer Data Platform (CDP) & Campaign Management

• eCommerce • eCare • Portals • CMS

• Interactive Documents • Customer Communications Management (CCM) & Engagement

• Business Intelligence (BI) & Analytics

• Data Governance • Quality • GDPR • Compliance

• Master Data Management (MDM)

• IT Service Management (ITSM)

• Vertical solutions for:

  • Telecommunications

  • Banking, Insurance & Financial Services

  • Energy & Utilities

  • Retail

Cognity was founded by a team of highly-qualified professionals, having long experience in the Information Technology (IT) & Telecommunications sectors in Southeast Europe and beyond. We capitalise on the long-standing experience of our professionals in promoting and 'making happen' turn-key projects, as well as integrated solutions in these areas.

The complete product and service offerings of Cognity include high-calibre consulting services and turn-key projects in market sectors where our professionals have long and proven experience. These market sectors include Telecoms, Financial Services, Retail, Pharma and Consumer Goods. 

Cognity is certified with ISO 9001:2015 for the provision of high quality services to its Customers, substantially contributing to their excellence, ISO27001:2013 for Information Security Management and ISO20000-1:2018 for Information Technology Service Management.

Customer-Centric

By adopting a Customer-centric approach, Cognity aims at the comprehensive coverage of the Customer's specific Business & IT needs. We aim at helping our customers improve their business performance by understanding their business needs, focusing on IT solutions that can transform these needs to their advantage, optimising business workflows and implementing the business systems that support them. Complete Customer Satisfaction is the cornerstone of all customer-centric activities ranging from marketing, to sales, professional services and support.

Approach

Our consulting services and comprehensive solutions cover the complete project lifecycle, ensuring that People, Process and Technology are fully aligned to the Business Strategy of the Customer and function properly in the overall ecosystem. An ecosystem that involves the Customer's organisation, its end-Customers, its Partners and its employees. We provide front-office and back-office systems, solutions and integrated services, always aiming at solving the real-life business problems of our Customers. By following a proven and pragmatic methodology, which aligns Business & IT needs, Cognity professionals are able to deliver consulting services and turn-key projects on-time, on-budget and on-target.

Our Team

Our People = Your Team

Our people are “hand-picked” based on their high academic and professional education, along with their demonstrated performance in complex IT and Business projects. Through their participation in a multitude of projects in diverse customer environments, across business sectors, they have gained strong professional experience. These people form your project team and ensure a successful implementation, on-time, on-budget and on-expectations.

Furthermore, our people have a long line of success stories in representing, reselling, implementing, supporting and working with the leading enterprise software vendors of the global IT market. Our executives have proven experience in representing globally leading enterprise software vendors in the market.

We act ethically and with integrity in all our business operations and we comply with anti-corruption laws, such as the US Foreign Corrupt Practices Act (FCPA) and the UK Bribery Act, in all countries in which we do business.

Committed to Sustainability

Cognity is committed to ethical and environmentally-friendly practices that support Sustainability. We adhere to the environmental/green legislation, we have streamlined business processes, creating less waste and using less energy, we perform recycling or paper, batteries, plastic, etc. materials and we collaborate with Partners and Vendors that are also committed in Sustainability. Furthermore, we follow a “local-first” policy with regards to sourcing materials, people, and other resources, minimising the environmental impact of our everyday choices.

Being a Services company we already have a minimal environmental impact (no production lines, physical materials, etc.), but we always strive to further minimise this impact in our daily operations, minimise energy consumption, work-from-home, minimise printing, car policy with reduced emissions, recycle, buy-local, etc. Our People play a vital role in the everyday application of the Sustainability policy and we have secured their buy-in and committment.

Finally, Cognity is regulalry reviewing its Sustainability policy to be updated and adhere with the then current sustainability and green/environmental legislation and best-practices introduced.