Automotive

Our solution is designed to meet sales, marketing, call center and service requirements of car companies, importers, distributors and retailers. It is a comprehensive suite of solutions that allow organisations to manage, synchronise and coordinate all customer-facing processes, including the web, call center, sales organisation and partner networks. These solutions offer unprecedented functionality to develop targeted marketing campaigns based on customer knowledge, deploy outbound or inbound call centers, and facilitate sales and service activities through partner/dealer channels.
The solutions leverage the core CRM functionality (Marketing, Sales, Service and Call Center) and build upon it specific functionality of the automotive industry. This industry-specific verticalisation allows organisations to deploy strategic initiatives at a lower total cost of ownership (TCO), shorter implementation timeframes and risk.

More specifically, our solutions for the Automotive environment include the following:

• CRM, PRM, ERM - The full range of front-office Customer/Partner/Employee Relationship Management solutions covering all the communications channels (Call Center, Field, E-mail, Fax, WWW, Correspondence, Shop/Partner, etc.) [more...]
• Sales and Order Lifecycle Management - Sales Force Automation, Opportunity Management, Quote Configuration/Pricing Management, Advisors, Order Management [more...]
• Marketing – Marketing Plans/Programs/Campaigns, Trade Promotions Management, Marketing Resource Management, Multi-channel/Multi-stage Campaign Planning/Management/Execution/Monitoring [more...]
• Business Intelligence & Analytics - Sales, Service, Marketing, Contact Center, Financial, Employee Analytics and Business Performance Management [more...]
• Collections - Collections and Financial Relationship Management
• Call/Contact Centers & CTI - CTI, IVR, Voice Portals
• Service – Customer Service, Trouble Ticketing, Complaint Management, Web Self-Service, Asset Management, Field Service, Service Level Agreements, Preventive Maintenance, Internal/External Helpdesk [more...]
• Systems Integration (EAI/SOA) - We help you integrate front-office and back-office systems to reduce errors, build customer satisfaction, and increase revenue assurance through EAI and SOA
• Data Quality – Enterprise wide Data Quality, Corporate, Consumer and Vehicle data cleansing, Real-time and Batch standardisation, cleansing and deduplication [more...]
• Portals – Corporate, Intranet, Dealer and Web Self-Service Portals [more...]
• Content Management – Document and Content Management, Workflow, Collaboration