Government, Public Sector, Utilities

Cognity offers the complete range of industry and enterprise solutions to Government, Utilities and other Public Sector organisations. The comprehensive offering comprises of customised-tailored solutions for the size and business idiosyncrasies of these organisations.
Cognity professionals have a long experience in promoting, selling and implementing comprehensive solutions and turn-key projects to these organisations, therefore they understand the particularities of this market and approach it with customised product and service offerings.

More specifically, our solutions for the Government, Public Sector, Utilities environment include the following:

• CRM, ERM - The full range of fron-office Citizen and Employee Relationship Management solutions covering all the communications channels (Call Center, E-mail, Fax, WWW, Correspondence, etc.) [more...]
• Service – Citizen and Employee Service, Service Requests, Complaint Management, Web Self-Service, Asset Management, Service Level Agreements, Preventive Maintenance, Internal/External Helpdesk [more...]
• Business Intelligence & Analytics - Service, Contact Center, Employee Analytics and Performance Management [more...]
• Call/Contact Centers & CTI - CTI, IVR, Voice Portals
• Systems Integration (EAI/SOA) - We help you integrate front-office and back-office systems to reduce errors, improve productivity and build citizen satisfaction through EAI and SOA
• Data Quality – Enterprise wide Data Quality, Citizen data cleansing, Real-time and Batch standardisation, cleansing and deduplication [more...]
• Portals – Extranet, Intranet, and Web Self-Service Portals [more...]
• Content Management – Document and Content Management, Workflow, Collaboration
• Marketing – Marketing Plans/Programs/Campaigns, Marketing Resource Management, Multi-channel/Multi-stage Campaign Planning/Management/Execution/Monitoring [more...]