Telecommunications

Faced with convergence, consolidation, number portability, increasing local competition, alternative media (e.g. Internet) and globalisation, leading Telecommunications companies have discovered that long-term competitive advantage starts with the ability to deliver an outstanding customer experience.
Our solutions have helped fixed and mobile service providers run their business around their customers, compete more effectively, win new customers and reduce churn. They encapsulate industry best-practices to manage, synchronise and coordinate marketing, sales and customer service across all communication channels with the customer.
Leading Telecommunications organisations in Greece rely our solutions to more effectively run their businesses and provide carrier-grade, converged services. We enable them to respond to key business issues by using our solutions to develop, deploy, and integrate their operations and next-generation applications and services.
Cognity solutions enable today's Telecommunications organisations to meet the following business challenges:

• Integrate their back-office and front-office systems through a standards-based architecture
• Deliver new services generating more revenue with minimal capital investment
• Reduce churn by increasing customer satisfaction and loyalty
• Increase marketshare, as well as average revenue per user (ARPU)
• Reduce total cost of operations through improved support systems

More specifically, our solutions for the Telecommunications environment include the following:

• CRM, PRM, ERM - The full range of front-office Customer/Partner/Employee Relationship Management solutions covering all the communications channels (Call Center, Field, E-mail, Fax, WWW, Correspondence, Shop/Partner, etc.) [more...]
• Billing, Mediation, Activation, Rating & Charging, as well as powerful solutions for IPTV, mobile/MVNOs, VoIP and Wholesale [more...]
• Call/Contact Centers & CTI - CTI, IVR, Voice Portals
• Sales and Order Lifecycle Management - Sales Force Automation, Opportunity Management, Quote Configuration/Pricing Management, Advisors, Order Management [more...]
• Service – Customer Service, Trouble Ticketing, Asset Management, Complaint Management, Web Self-Service, Field Service, Service Level Agreements, Preventive Maintenance, Internal/External Helpdesk [more...]
• Collections - Collections and Financial Relationship Management
• Marketing – Marketing Plans/Programs/Campaigns, Marketing Resource Management, Multi-channel/Multi-stage Campaign Planning/Management/Execution/Monitoring [more...]
• Business Intelligence & Analytics - Sales, Service, Marketing, Contact Center, Financial, Employee Analytics and Business Performance Management [more...]
• Systems Integration (EAI/SOA) - We help you integrate billing, provisiong, front-office and back-office systems to reduce errors, build customer satisfaction, and increase revenue assurance through EAI and SOA
• Service Delivery Platform - We provide a set of pre-integrated, best-of-breed software solutions through our Partners and we offer an open, industry proven, application-rich service delivery platform for providing converged services
• Self-Service Provisioning - We enable self-service provisioning, increasing customer satisfaction and reducing costs
• Network Resource Management - We optimise network resources, reducing capital expenses
• Data Quality – Enterprise wide Data Quality, Corporate & Consumer data cleansing, Directory Services Quality Assurance, Real-time and Batch standardisation, cleansing and deduplication [more...]
• Portals – Corporate, Intranet, Web Self-Service and eBilling Portals [more...]
• Content Management – Document and Content Management, Workflow, Collaboration