Customer Communications & Engagement // Perfected
Cognity is collaboration with Ecrion in the area of modern Customer Communications & Engagement Management, offering Interactive Document solutions for the Digital Era. Ecrion is part of Cognity's Digital-enabling solutions, helping organisation to transform Customer Experience and support engaging Customer Journeys.
Ecrion’s suite of products includes visual, easy-to-use design applications and the most powerful aggregation, publishing, and analytics engines available. With over 1000 customers worldwide, Ecrion solutions have the proven functionality and agility to help organizations across industries and revenue bands to transform mission critical challenges into drivers of value and efficiency.
Ecrion makes software for companies who want to establish genuine, 1-to-1 connections with their customers across multiple engagement channels. Our customers effectively communicate and engage with their audiences using personalized communications, omni-channel delivery and next-generation interactivity in one unified, scalable platform.
Deliver multi-channel experiences that will cover your current needs as well as expand for future channels. Provide your customers a true omni-channel experience that seamlessly spans multiple channels by allowing users to pick up on one channel where they left off on another.
Actionable Customer Journey
With live, end-to-end analytics and a 360-degree view of the customer, you can quickly identify and remedy gaps and pitfalls along the customer journey. Connect documents, in-person visits, statements, invoices, and milestones to every touchpoint along the customer journey.
360° Customer View
Connect documents, in-person visits, statements, invoices, and milestones to every touchpoint along the customer journey. With live, end-to-end analytics and a 360-degree view of the customer, you can quickly identify and remedy gaps and pitfalls along the their journey.
Develop stronger customer relationships by proactively reaching out to customers based on their needs. Building an epathetic message will move you beyond a vendor to a trusted resource.
Engage With Millennials
Millenniels prefer real-time SMS messaging and on-demand access to information over the more traditional communication channels. Ecrion can help you meet your customer based on their preferences.
Engage With Traditional Audiences
Regardless of your customers' preferences, communicate with them on their terms. This includes email, direct mail, SMS, downloadable documents, surveys and more, all personalized, segmented and targeted.
Tie revenue and accountability to specific campaigns while streamlining teams and processes, demonstrating the true value of the marketing contribution model. By utilizing real-time data, you will gain greater insight by seeing world through customers eyes.
Empower your customers through self-service while reducing the strain on your support team. Self-service can be plugged into your current ecosystem, and will build customer engagement and satisfaction by allowing your them to recieve what they want, when they want it and what channel they recieve it on.
Match the security of print documents, combined with the flexibility and economy of digital, and see greater efficiency and better organization in communications and storage. Our platform covers company and customer-facing ends of the business process, with Digital and Electronic Signatures.
Develop stronger customer relationships by proactively reaching out to customers with empathy, based on their needs not yours. Personalised messaging can make customers feel special, especially when delivered in unexpected ways.
Bring together the diverse roles and skill sets required to generate a unified company voice for every customer engagement. Empower teamwork across the entire organization: technical staff, marketing staff, content writers, customer service agents, order fulfillment staff, analysts, and operations managers.
Meet the needs of all of your customers, locally and globally. Whether driven by market, compliance regulations or customer preferences, communicate in the language that's best suited to your customers.
Review and Approval
Reduce risk and ensure on-target messaging by approving correspondence before it goes out to the customer. Checks and balances ensure compliance and regulations are met and maintained. Error free contracts and billing are key.
Allow your customers to recieve what they want, when they want it and what channel they want to receive it on. This level of personalization can be plugged into your current ecosystem and will build customer engagement and satisfaction.
The Ecrion platform was designed from the ground up to send high volumes of documents and communications. You can be confident that the platform will scale to meet your needs as your organization grows.
Flexible data integration for easier document generation. Both SQL and NoSQL data sources are supported, including Oracle, Postgre, Microsoft SQL Server, MySQL, and more, as well as Web Services, Excel, text files, Hadoop, XML – even custom data sources.
Compliance with public standards reduces the chance of vendor lock-in and increases integrations. Our platform is compliant with several standards, including: XSL-FO, PDF, SVG, OOXML and AFP.