digital

AI-Driven Chatbots & Customer Experience

AI-Driven Chatbots & Customer Experience

AI technologies are changing our personal lives day-by-day. From predicting for us the next movie that matches our previous choices in Netflix to self-driving cars, Artificial Intelligence has come to make our lives easier and more convenient. By adopting AI & Machine Learning practices, businesses now can improve their sales funnel (forecasting and analyzing customers’ online performance, targeting next-best-products, analyzing data).

The Importance of Digital CX

The Importance of Digital CX

Nowadays, more and more businesses invest time and resources in creating great customer experience (CX). Why is CX so important to businesses? From the age of information we have now moved to the age of experience.