Small & Medium Business (SMB)
Cognity offers the complete range of industry and enterprise solutions to Small & Medium Business (SMB) organisations. The SMB offering comprises of customised-tailored solutions for the size and business idiosyncrasies of these organisations.
Cognity professionals have a long experience in promoting, selling and implementing comprehensive solutions and turn-key projects to SMB companies, therefore they understand the particularities of this market and approach it with customised product and service offerings.
More specifically, our solutions for the SMB environment include the following:
- CRM, PRM, ERM - The full range of front-office Customer/Partner/Employee Relationship Management solutions covering all the communications channels (Call Center, Field, E-mail, Fax, WWW, Correspondence, Shop/Partner, etc.)
- Sales and Order Lifecycle Management - Sales Force Automation, Opportunity Management, Quote Configuration/Pricing Management, Advisors, Order Management
- Marketing – Marketing Plans/Programs/Campaigns, Marketing Resource Management, Multi-channel/Multi-stage Campaign Planning/Management/Execution/Monitoring
- Business Intelligence & Analytics - Sales, Service, Marketing, Contact Center, Financial, Employee Analytics and Business Performance Management
- Collections - Collections and Financial Relationship Management
- Call/Contact Centers & CTI - CTI, IVR, Voice Portals
- Service – Customer Service, Trouble Ticketing, Complaint Management, Web Self-Service, Asset Management, Field Service, Service Level Agreements, Preventive Maintenance, Internal/External Helpdesk
- Systems Integration (EAI/SOA) - We help you integrate front-office and back-office systems to reduce errors, build customer satisfaction, and increase revenue assurance through EAI and SOA
- Data Quality – Enterprise wide Data Quality, Corporate & Consumer data cleansing, Real-time and Batch standardisation, cleansing and deduplication
- Portals – Corporate, Intranet, Partner and Web Self-Service Portals
- Content Management – Document and Content Management, Workflow, Collaboration
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