Technical Support & Maintenance

The Support Services of Cognity are being covered by the Support Centre, which is responsible for the post-implementation support of all the Customer Installations and for all the products offered and turn-key projects implemented by Cognity. Our Technical Support Professionals have long experience in supporting customers, integrated projects and complex IT environments.

Cognity offers Standard and Extended Maintenance & Technical Support services which are being covered by a specific Service Level Agreement (SLA). Cognity offers all levels of technical support services in close collaboration with the respective software vendors abroad in order to resolve issues in a timely manner and to the highest level of customer satisfaction. The Support Centre of Cognity is logging Customers' Service Requests and keeps track of their associated Activities until their fulfilment, based on the agreed SLA.