Tangible Benefits for your Business

Our solutions enable Telecommunications Service and Network providers to:

• converge their product and service offerings
• optimize business processes, networks, IT systems and supply chains
• rapidly launch innovative services and business models
• build world-class customer experiences and thriving brands

Billing & Revenue Management

Cognity offers a unified Billing & Revenue Management solution that maximises customer value via unified customer lifecycle management, personalised interactions, and extreme business flexibility to meet the ever-changing market demands. It can be deployed in traditional or convergent operators, supporting wireless and wireline networks, voice, video, messaging and data content services. It supports prepaid and postpaid businesses and enables you to invest as you grow. Enabling you to utilise originating and terminating number portability services and a centralised, next-generation messaging solution.

The team of Cognity has successfully deployed Billing & Revenue Management solutions to customers in the BSS/OSS environment, independent of network technology. The team has extensive experience that ensures the best possible results for our customers, creating added value for their investment.

Cognity professionals have implemented large enterprise-grade Billing & Revenue Management solutions on Ericsson's BSCS and the Oracle BRM.

In today’s highly competitive telecom arena, operators and communication service providers face many challenges in their attempt to remain competitive and capture new customers. While there are many tools that can cope with this ever-changing environment, a holistic and proactive approach is necessary to ensure that all billable transactions that can take place in a network are indeed taking place, are accurately rated and billed, and meet the personalisation needs of each customer.

Revenue Assurance (RA) consist of a series of activities that are applied to ensure that the business processes, the organizational structure, controls and the information systems related to revenue cycle (consumption capture, pricing, billing and collections) work together effectively to protect revenues and maximize the working margins.

Revenue Assurance emerged as a reaction to specific business problems in individual businesses; hence the usage of the phrase tends to reflect differing objectives and experiences of each business.

Revenue Assurance has a potentially broad remit but in practice revenue assurance evolves within businesses from a variety of different organizational units including Finance Controls, Network Operations, Billing and Internal Audit, each of which bring a differing sense of perspective and priorities to the same subject area.

The team of Cognity has delivered successfully numerous solutions to customers to proactively identify revenue leakage through the entire revenue cycle. The team has extensive experience that ensures the best possible results for our customers, creating added value for their investment.

In addition, the Revenue Assurance team of Cognity has adopted the definition for revenue assurance as “Data quality and process improvement methods that improve profits, revenues and cash flows without influencing demand.”

Service Providers have to generate business information from a bulk amount of raw data that is spread across their BSS/OSS networks. They need to use this dynamic business information in order to manage their network services, enhance or create new services. The difference between providing a conventional customer experience and a really great one is often the right Mediation system.

Billing Mediation bridges components across any layer of an IT or network architecture, providing comprehensive functionality that ensures all related systems can communicate with each other as effectively as possible. An active and flexible mediation solution is a key enabler for the end-to-end integration of networks and charging infrastructures. It enables service providers to collect, transform, and correlate high volumes of complex data in multi-service, multi-network environments to be processed and aggregated quickly and cost-effectively.

Revenue Management processes depends on a seamless flow of data between the serving network and downstream systems for billing, fraud management, partner reconciliation and more. The necessary data must be managed to ensure that usage records are not lost, duplicated, corrupted or simply rejected by the system they need to feed.

The team of Cognity has successfully deployed Mediation solutions to customers in the BSS/OSS environment, independent of network technology. The team has extensive experience that ensures the best possible results for our customers, creating added value for their investment.

Mobile operators face tremendous challenges in the growth of their revenue streams, in the face of increasing competition and pricing pressures. Roamers remain an attractive source of revenue for operators, and contribute significantly to the bottom-line by paying a premium for ubiquitous service. In the case of group properties, it is important to keep the revenues within the group to maximise profits as well as to provide a true Virtual Home Environment (VHE) to the subscribers. It is, thus, extremely important to control the networks that the roamer can use, albeit without degradation of service quality.

It may be beneficial to both an outbound roamer as well as the home operator to ensure that the roamer is connected to a preferred network, especially in a country where there are several operators vying to "capture" the roamer. Factors that may come into play include preferential rates for the roamer and more attractive inter-operator tariffs for the home operator. Further, in a group scenario, it may make sense for the operators to collaborate to ensure that a subscriber always roams into a group property network when overseas, rather than in a competitor group or operator's network. Since the home network has knowledge of where an outbound roamer is situated, it is best suited to influence the choice of network on the subscriber. In addition, it possesses the marked advantage of retaining the revenues within the network of preferred partners.

The team of Cognity has delivered successfully numerous solutions to customers in the telecommunications industry. The team has extensive experience that ensures the best possible results for our customers, creating added value for their investment.

Other Solutions

Convergent Solutions that reduce lead-time for new services, lower operational costs and maximise revenue streams for any customer type, product & service offering, partner relationship and business model. These solutions include:

• Interconnect - Interconnect Billing system to manage the interconnection agreements and the billing of the interconnect partners of the organisation.
• Provisioning & Activation - Employ a configurable, extensible converged activation system to rapidly activate consumer and business services in an automated manner on network and IT applications across multiple fixed and mobile domains.
• Unified Inventory Management - Utilise an integrated, extensible service and resource management system built on industry standards to enable the rapid design and efficient delivery of customer-centric services and the management of current and next-generation resources and technologies. It enables the flexible management of the Inventory of Services, Networks and IT Resources.