Turn complexity into competitive advantage

Cognity helps Telecommunications Service and Network Providers apply technology, data and intelligence to achieve measurable business outcomes:

• Accelerate growth — launch new products, services, bundles and business models faster

• Converge products & services — create integrated propositions across Mobile, Fixed, Broadband, TV, Digital and emerging services

• Transform customer experience — deliver connected, personalised and proactive experiences across every interaction

• Automate operations — streamline complex customer, order, service and back-office processes

• Apply AI across the business — augment employees, automate work and enable intelligent, agentic operations

• Optimise network & service operations — use data and intelligence to improve performance, quality and resource utilisation

• Increase business & IT agility — connect and modernise Core platforms while accelerating change

• Turn data into value — apply customer, operational and network data to decisions, personalisation, optimisation and new revenue opportunities

Better experiences. Smarter operations. Faster innovation.

Billing & Revenue Management

Monetise anything \ bill with confidence

As Telecommunications businesses evolve beyond traditional connectivity into convergent services, digital products, subscriptions, partnerships and new business models, Billing & Revenue Management must evolve with them.

Cognity brings deep experience in implementing enterprise-grade Billing & Revenue Management (BRM) solutions that support complex customer, product, usage and revenue models across B2C and B2B environments.

Convergent Billing

Manage multiple products and services through a common billing environment across Mobile, Fixed, Broadband, Fiber, TV, Digital, OTT and other services.

Support prepaid, postpaid, subscription, usage-based and hybrid charging models while providing customers with consistent billing across increasingly complex product portfolios.

Flexible Charging & Pricing

Launch and monetise new propositions faster with flexible pricing, charging, discounting, bundling and ratingcapabilities.

Support traditional connectivity alongside emerging digital services, partner propositions and new consumption-based business models.

Customer & Account Management

Manage complex customer and account structures, including individuals, households, businesses, hierarchies, billing accounts, payment relationships and shared services.

Connect Billing with CRM and Customer Service to give employees and customers consistent visibility into products, usage, charges, balances, invoices and payments.

Billing & Revenue Operations

Automate the complete revenue lifecycle from usage and charging through billing, invoicing, payments and financial integration.

Improve operational efficiency, billing accuracy and transparency while supporting the scale and resilience required for mission-critical revenue processes.

Connected BSS

Billing doesn't operate in isolation.

Cognity integrates BRM with CRM, Product Catalogue, Order Management, Provisioning, Customer Service, Payments, ERP and Data platforms, creating an end-to-end flow from commercial offer through activation, usage and revenue.

Product → Order → Service → Usage → Charge → Bill → Revenue

AI & Revenue Intelligence

AI and advanced analytics can add intelligence across the revenue lifecycle.

Apply intelligence to identify billing anomalies, revenue leakage, payment patterns, customer behaviour and operational exceptions, while helping employees investigate complex billing and account issues faster.

AI agents can increasingly assist operations teams by gathering information across BSS platforms, explaining billing situations and coordinating governed actions across systems.

Proven Billing Expertise

Cognity professionals bring extensive experience implementing and supporting large-scale Billing & Revenue Management solutions in complex BSS/OSS environments, independent of the underlying network technology.

Our experience includes enterprise implementations based on Oracle BRM & Ericsson BSCS, integrated with the wider Telecom BSS/OSS ecosystem.

From service \ to revenue

Billing is no longer simply about producing an invoice.

It is the commercial engine that enables Telecommunications providers to launch, monetise and manage increasingly diverse products, services and business models.

Monetise faster. Bill accurately. Protect revenue.

Protect revenue \ continuously

As Telecommunications services, products, partners and charging models become increasingly complex, protecting revenue requires more than traditional reconciliation and controls.

Cognity helps Communications Service Providers identify, prevent and resolve revenue leakage across the complete revenue lifecycle, combining deep BSS/OSS expertise with data, analytics, automation and AI.

End-to-End Revenue Assurance

Revenue leakage can occur anywhere between service usage and cash collection.

Cognity helps organisations establish controls across the complete revenue chain:

Usage → Mediation → Rating → Charging → Billing → Payments → Collections

By reconciling information across Network, BSS, Billing and Financial systems, Revenue Assurance can identify missing transactions, inconsistencies, incorrect charging and process failures before they become significant financial losses.

Revenue Leakage Detection

Continuously analyse large volumes of operational and financial data to identify missing, duplicated, inconsistent or incorrectly processed transactions.

Automated controls and reconciliation can detect issues across customer, product, usage, pricing, charging, billing and payment processes and help operations teams prioritise investigation and resolution.

Data Quality & Reconciliation

Effective Revenue Assurance depends on trusted data.

Cognity helps organisations establish automated reconciliation and data-quality controls across heterogeneous systems, identifying discrepancies between what was ordered, provisioned, consumed, charged, billed and collected.

This provides visibility into both individual exceptions and systemic process issues.

Analytics & Anomaly Detection

Move from predefined controls toward intelligent detection.

Advanced analytics and machine learning can identify unusual patterns, deviations and correlations that traditional rules may not detect — helping Revenue Assurance teams discover previously unknown sources of leakage.

Combine rule-based controls with statistical and AI-driven techniques to continuously improve detection capabilities.

AI & Revenue Intelligence

AI can help Revenue Assurance teams investigate increasingly complex issues faster.

AI-powered capabilities can assist with anomaly investigation, root-cause analysis, pattern identification, exception prioritisation and explanation, bringing together relevant information from multiple systems.

Intelligent agents can increasingly coordinate investigations across enterprise platforms, recommend corrective actions and automate governed remediation workflows.

From detection \ to prevention

Modern Revenue Assurance should not simply identify revenue after it has already been lost.

By integrating Revenue Assurance with Billing, Order Management, Product Catalogue, Provisioning, CRM, Network and Finance systems, organisations can identify weaknesses earlier in the revenue lifecycle and address the underlying processes that create leakage.

Cognity combines data quality, reconciliation, analytics and process improvement to help organisations move progressively from reactive detection toward proactive prevention.

Proven Telecom Experience

Cognity brings extensive experience delivering Revenue Assurance solutions within complex Telecommunications environments, combining business understanding with deep knowledge of BSS/OSS, Billing, Integration and Data.

Our approach focuses on improving the processes and controls that protect revenue, margins and cash flow without restricting legitimate customer demand.

Every transaction \ every service \ every revenue stream

Revenue Assurance is ultimately about ensuring that services delivered by the organisation are captured, charged, billed and collected correctly.

Detect leakage. Understand the cause. Protect the revenue.

From network events \ to business-ready data

Every call, message, data session, digital service and network interaction generates information that can drive charging, billing, revenue assurance, fraud management, partner settlement and operational intelligence.

Cognity helps Communications Service Providers collect, process and distribute high volumes of network and service usage data through enterprise-grade Mediation solutions, creating a reliable bridge between network/service environments and downstream BSS platforms.

Usage Data Collection

Collect usage and event data from heterogeneous network elements, service platforms and digital services, independent of the underlying network technology.

Mediation provides a controlled layer for handling large volumes of records and events generated across increasingly diverse service environments.

Processing & Transformation

Transform raw network and service events into standardised, business-ready information that downstream platforms can understand and process.

Apply filtering, validation, enrichment, normalisation, aggregation and format transformation according to the requirements of each target system.

Correlation & Aggregation

Individual network events don't always represent complete business transactions.

Mediation can correlate multiple events, sessions and records to create meaningful usage information and aggregate data according to customer, service, network or commercial requirements.

Data Integrity & Revenue Protection

Every usage record matters.

Mediation helps ensure that records are captured, validated, processed and delivered without loss, duplication or corruption, providing an essential control point in the revenue lifecycle.

Built-in controls, reconciliation and exception handling help protect the integrity of information flowing toward Charging, Billing and Revenue Assurance.

Real-Time & High-Volume Processing

Modern services increasingly require information to be processed as events happen.

Mediation platforms support high-throughput processing of usage and service events, enabling information to flow rapidly toward charging, billing, fraud, analytics and operational systems.

This allows CSPs to support both traditional batch-based processing and increasingly real-time, event-driven architectures.

Connect the Revenue Ecosystem

Mediation sits at a critical point between network/service activity and the systems that turn that activity into business value.

Cognity integrates Mediation with:

Charging & Billing \ Revenue Assurance \ Fraud Management \ Partner Management \ Analytics \ Data Platforms

creating a reliable flow of usage information across the revenue ecosystem.

Data & AI Opportunities

Usage data has value beyond billing.

Once collected, validated and enriched, network and service events can also contribute to customer intelligence, behavioural analytics, anomaly detection, network intelligence and AI-driven operations.

Modern data and streaming architectures can extend traditional mediation flows, allowing selected events to be used across both operational BSS processes and enterprise data platforms.

Proven BSS/OSS Experience

Cognity brings extensive experience implementing Mediation solutions within complex BSS/OSS environments, across heterogeneous network technologies and downstream enterprise platforms.

Our combination of Telecom, Billing, Revenue Assurance, Integration and Data expertise allows us to understand both sides of the mediation layer — where the data originates and where its business value is realised.

Capture \ transform \ assure \ distribute

Mediation turns massive volumes of raw network and service events into trusted information that the business can use.

Every event captured. Every record accounted for. Every downstream system connected.

From network events \ to business-ready data

Every call, message, data session, digital service and network interaction generates information that can drive charging, billing, revenue assurance, fraud management, partner settlement and operational intelligence.

Cognity helps Communications Service Providers collect, process and distribute high volumes of network and service usage data through enterprise-grade Mediation solutions, creating a reliable bridge between network/service environments and downstream BSS platforms.

Usage Data Collection

Collect usage and event data from heterogeneous network elements, service platforms and digital services, independent of the underlying network technology.

Mediation provides a controlled layer for handling large volumes of records and events generated across increasingly diverse service environments.

Processing & Transformation

Transform raw network and service events into standardised, business-ready information that downstream platforms can understand and process.

Apply filtering, validation, enrichment, normalisation, aggregation and format transformation according to the requirements of each target system.

Correlation & Aggregation

Individual network events don't always represent complete business transactions.

Mediation can correlate multiple events, sessions and records to create meaningful usage information and aggregate data according to customer, service, network or commercial requirements.

Data Integrity & Revenue Protection

Every usage record matters.

Mediation helps ensure that records are captured, validated, processed and delivered without loss, duplication or corruption, providing an essential control point in the revenue lifecycle.

Built-in controls, reconciliation and exception handling help protect the integrity of information flowing toward Charging, Billing and Revenue Assurance.

Real-Time & High-Volume Processing

Modern services increasingly require information to be processed as events happen.

Mediation platforms support high-throughput processing of usage and service events, enabling information to flow rapidly toward charging, billing, fraud, analytics and operational systems.

This allows CSPs to support both traditional batch-based processing and increasingly real-time, event-driven architectures.

Connect the Revenue Ecosystem

Mediation sits at a critical point between network/service activity and the systems that turn that activity into business value.

Cognity integrates Mediation with:

Charging & Billing \ Revenue Assurance \ Fraud Management \ Partner Management \ Analytics \ Data Platforms

creating a reliable flow of usage information across the revenue ecosystem.

Data & AI Opportunities

Usage data has value beyond billing.

Once collected, validated and enriched, network and service events can also contribute to customer intelligence, behavioural analytics, anomaly detection, network intelligence and AI-driven operations.

Modern data and streaming architectures can extend traditional mediation flows, allowing selected events to be used across both operational BSS processes and enterprise data platforms.

Proven BSS/OSS Experience

Cognity brings extensive experience implementing Mediation solutions within complex BSS/OSS environments, across heterogeneous network technologies and downstream enterprise platforms.

Our combination of Telecom, Billing, Revenue Assurance, Integration and Data expertise allows us to understand both sides of the mediation layer — where the data originates and where its business value is realised.

Capture \ transform \ assure \ distribute

Mediation turns massive volumes of raw network and service events into trusted information that the business can use.

Every event captured. Every record accounted for. Every downstream system connected.

Service & Network Operations

From commercial order \ to operational service

Delivering a Telecommunications service requires more than capturing an order. Products must be translated into services, resources must be identified and assigned, network capabilities activated, and commercial relationships with partners managed throughout the lifecycle.

Cognity brings deep BSS/OSS experience across Interconnect, Service & Resource Inventory, Provisioning and Activation, connecting commercial processes with the network and operational systems responsible for delivering the service.

Provisioning & Activation

Turn service orders into active services.

Cognity helps Communications Service Providers automate service provisioning and activation across heterogeneous network and IT environments, connecting Order Management with the platforms and network elements responsible for service delivery.

Automated activation reduces manual intervention, accelerates fulfilment and helps ensure that services are delivered accurately and consistently across Fixed, Mobile, Broadband and convergent environments.

Service & Resource Inventory

Create a trusted view of the services and resources that make up the network and support each customer service.

Modern inventory solutions manage relationships between customers, services, logical resources, physical resources and network infrastructure, providing the operational context required for fulfilment, assurance and network operations.

Cognity helps organisations connect Inventory with Product Catalogue, Order Management, Provisioning, Activation and Network systems, supporting the complete service lifecycle.

Interconnect & Partner Management

Manage the commercial relationships and usage flows between Communications Service Providers and their partners.

Interconnect solutions support partner agreements, usage processing, rating, settlement, reconciliation and billing, providing visibility and control across complex partner ecosystems.

Integration with Mediation, Billing and Revenue Assurance helps ensure that partner-related usage is captured, valued and settled accurately.

Intelligent Service Operations

AI, analytics and automation create opportunities to make service operations increasingly proactive and intelligent.

By connecting order, service, resource and network information, organisations can identify fulfilment issues earlier, analyse service dependencies, detect anomalies and assist operations teams in resolving complex problems.

AI agents can increasingly help investigate service and resource issues, gather information across OSS platforms and coordinate governed actions across operational systems.

Order \ Service \ Resource \ Network

Cognity connects the complete fulfilment chain:

Customer Order → Service Order → Resource Assignment → Provisioning → Activation → Service

Combined with our experience in Product Catalogue, Order Management, Mediation, Billing, Revenue Assurance and Integration, this provides deep expertise across the Telecommunications BSS/OSS lifecycle.

From customer promise to active service.