Digital Experience & Commerce

Digital experiences \ intelligently connected

Create seamless, personalised digital experiences across Web, Mobile, Commerce and Self-Service.

Cognity designs and implements enterprise digital experience solutions that connect customers with the information, products, services and capabilities they need — simply and consistently across digital channels.

We bring together Digital Experience Platforms, Commerce, Content Management, Customer Self-Service, Mobile, CRM, Customer Data and AI, integrated with the Core enterprise systems where customer products, services and transactions are managed.

Web & Digital Experience

Design and build modern websites, customer portals and digital applications that combine intuitive experiences with enterprise-grade performance, security and scalability.

Using modern architectures, APIs and reusable components, we help organisations evolve their digital presence continuously without creating another isolated technology layer.

Customer Self-Service

Empower customers to manage their relationship digitally.

Create secure self-service experiences where customers can access information, manage products and services, submit and track requests, make changes, complete transactions and communicate with the organisation.

Connect self-service directly with CRM, Order Management and Core systems so customers can do more than simply view information — they can take action.

Digital Commerce

Create personalised commerce experiences connecting product discovery, configuration, pricing, ordering, payment and fulfilment.

Integrate Commerce with CRM, Customer 360, Product Catalogue, CPQ, Order Management, Inventory and Core systems to provide a continuous journey from customer interest to completed order.

Content & Digital Asset Management

Create, manage and deliver content consistently across digital experiences.

Modern Content Management and Digital Asset Management platforms enable business teams to manage text, documents, images, video and other digital assets while supporting governance, workflows, approvals, personalisation and multi-channel delivery.

Personalised Experiences

Move beyond the same digital experience for every visitor.

Combine Customer 360, behavioural data, real-time context and AI to personalise content, offers, recommendations and journeys according to each customer's needs and relationship with the organisation.

Connect anonymous digital behaviour with known customer profiles when appropriate to create increasingly relevant experiences across the customer lifecycle.

Conversational & Agentic Experiences

The digital interface is evolving beyond traditional menus, forms and search.

Integrate conversational AI and intelligent agents into websites, mobile applications and customer portals, allowing customers to ask questions, find information and increasingly complete complex tasks through natural interaction.

Connected securely with enterprise data, CRM and Core systems, intelligent agents can move from simply answering to actually assisting and acting.

Experience by design

Technology alone doesn't create a great digital experience.

Cognity combines UX/UI design, customer journey thinking and enterprise technology expertise, working with specialist digital partners where appropriate to create experiences that are intuitive for customers and practical for organisations to operate and evolve.

Experience on the outside \ enterprise on the inside

The strongest digital experiences connect elegant customer interfaces with the complexity behind them.

Cognity connects Web \ Mobile \ Content \ Commerce \ Self-Service \ AI with CRM \ Data \ Order Management \ Integration \ Core Systems.

The result is a digital experience that does not simply look good — it works across the enterprise.

Cognity is experienced in in the following platforms:

  • Salesforce Commerce

  • Commerce Tools

  • Sitecore

  • Oracle Commerce (ATG & Endeca Experience Manager, Merchandising)

  • Oracle WebCenter Sites, WebCenter Portal, Oracle WebLogic, Oracle Portal

  • HCL Commerce (ex IBM Commerce)

  • BroadLeaf Commerce

  • Mirakl Marketplace

  • Elastic Path Commerce

  • Chatbots: Oracle Intelligent ChatBot, Rasa.ai, Custom Development

  • IBM WebSphere Portal & Content Management (WCM)

  • Backbase Portal (Banking & Financial Services focus)

  • Liferay

  • Drupal

  • JBoss

In the area of Mobile/Tablet Application development we have experience in the following platforms and frameworks:

  • React Native

  • Ionic

  • Apple iOS

  • Google Android